What's the difference between a window dealer and installer?

A window dealer sells windows while an installer puts them in - but the key difference is whether they handle the complete project or just one piece of it.

Window dealers focus primarily on selling window products. They typically operate showrooms where you can view different window styles, brands, and options. Dealers help you select the right windows for your home based on size, style, and budget, and they handle ordering from manufacturers. However, most dealers either don't offer installation services or subcontract the installation work to separate companies. This means you're dealing with multiple parties - one for the product and another for the installation.

Window installers are the skilled tradespeople who actually remove your old windows and install the new ones. Ontario has no window installer's licence, but a professional will carry WSIB coverage and liability insurance - ask for both. They handle the technical aspects like ensuring proper fit, weatherproofing, insulation, and meeting building code requirements. Some installers only do the installation work and don't sell windows directly, requiring you to purchase windows separately.

Full-service window companies like Ottawa Window Pros combine both roles - they're dealers who also employ their own installers. This approach offers several advantages for Ottawa homeowners. You work with one company from start to finish, which simplifies communication and accountability. If there are any issues with the windows or installation, you have one point of contact. The company can also ensure the windows they sell are properly matched to their installation capabilities and local climate requirements.

In Ottawa's harsh climate, proper installation is just as important as quality windows. Even premium triple-pane windows will perform poorly if not installed correctly. Working with a company that handles both supply and installation ensures better coordination and typically includes comprehensive warranties covering both the product and workmanship.

For a full window replacement, request a quote through Ottawa Window Pros — and ask whoever quotes you whether they install with their own crew or subcontract it.