Someone tried to break in and damaged my window - how do I report that?

Contact Ottawa Police immediately if you haven't already - break-ins are serious crimes that need to be reported right away. Call 613-236-1222 for non-emergency or 911 if it just happened or you feel unsafe.

For the police report, you'll need to document the damage with photos and note any missing items. The police will give you an occurrence number that you'll need for insurance claims. If the break-in just happened, don't touch anything until police arrive as they may want to collect evidence.

Contact your home insurance company as soon as possible after filing the police report. Most policies cover break-in damage to windows and doors, and many will cover emergency repairs to secure your home. You'll need the police occurrence number and photos of the damage. Your insurance may also cover temporary accommodation if your home isn't secure.

For immediate security, if the window is completely broken or won't lock properly, you need to secure the opening right away. Board up broken windows with plywood, or at minimum cover with heavy plastic sheeting and tape. This prevents weather damage and deters further break-in attempts. Many insurance companies will reimburse reasonable emergency securing costs.

In Ottawa's climate, even a small crack or damaged seal can quickly lead to bigger problems with our temperature swings. Damaged windows lose their insulating properties and can develop ice buildup or condensation issues. If the frame is bent or the locking mechanism is damaged, the window's security and energy efficiency are compromised.

For permanent repairs, have an experienced installer assess whether the window can be repaired or needs full replacement. Break-in damage often affects the frame integrity and locking mechanisms in ways that aren't immediately obvious. A professional can ensure your replacement window meets current security standards and energy codes.

For emergency boarding or replacement after a break-in, request a quote through Ottawa Window Pros — installers in the network can respond quickly to get the opening secured.