Question 1

How long should a window company have been in business before I trust them?

Accepted Answer

That's a smart question to ask before hiring anyone to work on your home. Experience and business longevity are among the most reliable indicators of quality in the window and door industry.

As a general guideline, look for companies with at least 5 years in business, though 10+ years is a stronger signal of reliability. Here's why longevity matters: window installation involves precise measurements, proper sealing, and structural considerations — mistakes don't always show up immediately. A co

Question 2

How do I check if a window installer in Ontario actually has proper insurance?

Accepted Answer

In Ontario, you should verify both WSIB coverage and general liability insurance before hiring any window installer. This protects you from financial liability if workers are injured or property damage occurs during installation.

WSIB (Workplace Safety and Insurance Board) verification is your first step. Visit wsib.ca and use their "Check Coverage" tool to confirm the contractor has active WSIB coverage. You'll need their business name or WSIB account number. WSIB protects you from liability i

Question 3

One quote was way lower than the others - should I be worried about that?

Accepted Answer

Yes, you should be cautious about quotes that are significantly lower than others. A quote that's dramatically below the competition often indicates corners being cut somewhere - whether in materials, installation quality, permits, or insurance coverage.

Common reasons for unusually low quotes include:
- Using lower-grade materials or windows with poor energy ratings
- Rushing installation without proper air sealing or finishing work
- Not including necessary permits or inspections
- Lack of pr

Question 4

What are the red flags in a window quote that should make me walk away?

Accepted Answer

Be wary of quotes that seem too good to be true or use high-pressure tactics - legitimate window companies provide detailed, transparent pricing and give you time to make informed decisions.

Door-to-door sales and pressure tactics are major red flags. Reputable window installers don't show up unannounced offering "today only" deals or claiming they have leftover materials from a nearby job. Any company that won't let you think it over or demands immediate signing should be avoided. Similarly, b

Question 5

What certifications should I look for when hiring a window installer?

Accepted Answer

When hiring a window installer in Ottawa, you should verify several key certifications and credentials to ensure quality work and proper protection. A contractor with proper insurance and manufacturer certifications offers the best combination of expertise and accountability.

Essential certifications include WSIB coverage and liability insurance - these protect you if someone gets injured on your property or if damage occurs during installation. In Ontario, window installers should carry at lea

Question 6

How many quotes should I actually get before making a decision?

Accepted Answer

Getting 3-4 quotes is the sweet spot for most window and door projects. This gives you enough comparison data to make an informed decision without getting overwhelmed by too many options.

Why three to four quotes work best: You'll get a good sense of the market price range and can identify any outliers - quotes that are suspiciously low (often indicating corners being cut) or unusually high (potentially overpriced). With multiple quotes, you can also compare different product recommendations, i

Question 7

Is it better to buy direct from a manufacturer or go through a dealer?

Accepted Answer

For most homeowners, working with a local dealer like Ottawa Window Pros is typically the better choice than buying direct from manufacturers. While direct purchasing might seem like it saves money, it often creates more complications and costs in the long run.

Local dealers provide crucial value beyond just product supply. They handle the entire process from initial consultation and proper measurements to coordinating installation and warranty service. When you buy direct from a manufacturer,

Question 8

What questions should I ask before signing with a window company?

Accepted Answer

Before signing with any window company, ask about their licensing, insurance, warranty coverage, and get detailed written estimates. The right questions upfront can save you thousands and prevent major headaches down the road.

Licensing and Insurance Verification is your first priority. Ask to see their WSIB coverage and general liability insurance certificates - legitimate contractors carry both and will readily provide proof. Verify they carry liability insurance and WSIB coverage, and ask ho

Choosing a Contractor